Global Solutions Centre Support Engineer (BT Group)

Talk about a mouthful…

This Monday I started a new job as a support engineer in the Solutions Centre. There are product/technology ‘verticals’ in the solutions centre, and I’ve joined the BT group… this isn’t actually a technology vertical, it seems to be a remnant of an older model where verticals were built around customers and industries instead of products.

Starting a job as a permanent Sun employee means a number of things:


  1. I get an awesome-looking yellow Sun badge (I’ve still not actually got this… hopefully I should be able to get it sorted on Wednesday)

  2. I get to have a blogs.sun.com blog!

  3. I get to actually speak with customers and help them resolve their problems (as opposed to engineers in my current temporary position)

  4. I get to forget everything I’ve learned as a lab guy

  5. I get more money


This is actually not a very representative list of what new stuff happens. There’s a lot more to it than this, but it’s hard to properly talk/explain about things that I’ve not yet done… I’ll attempt to motivate myself to write a follow-up entry once I’ve felt my way around some now.

There are also a couple of downsides to taking this new job:


  1. No more messing around

  2. No more access to the good stuff in the lab (I guess I’ll have to tag along to the organised tours)

  3. No more root access to a bunch of production servers


And of course one really big thing that will change is my boss—Paul.
Over the past year (to the day, I think) I’ve learned absolutely loads of stuff about Sun, working in a company, being a member of a global team, dealing with engineers, and of course about how the global labs work (which I get to forget).

Now seems an entirely appropriate time to say thank you to everybody that I’ve been working with… Paul and David, the other lab guys (so that’s Chris, Anton, James, Liam and (sort-of) Wilson), wdvs, Keith, JonCA, PTS people (Chris Gerhard, Tim Uglow, Matt Finch, John Alderson, Mick Mullins and plenty more) and the other lab guys around the world.

So… thanks a lot, it was fun :)

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One Response to “Global Solutions Centre Support Engineer (BT Group)”

  1. Chris Says:

    Forget what you learned about the lab and die Lewis chan!!!!!

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